Customer Service Department

A distinguishing characteristic of Flagship Sales and Marketing is the excellent customer service provided by our Customer Service Department.  All maintain an excellent relationship with our customers and vendors through phone, email and face to face communications. Below is a top-line overview of their responsibilities:

• Management of documentation/forms required for vendor/manufacturer set up and maintenance.
• Management of new sku set up and ongoing maintenance of skus ie. price change, price protection, sku transitions and/or end of life.
• Distribution of weekly inventory reports as available from retailers; analysis of in-stock quantities and ad inventory.
• Order management from receipt of orders to store delivery. Liaison between retail replenishment and vendor customer service/shipping.
• Ad schedule and rebate maintenance, including creation and submission of all necessary rebate paperwork.
• EDI liaison between manufacturer and retailer.

In addition to the general customer service responsibilities, each staff member specializes in an area of service:

Virginia Hill - Virginia has been in customer service with Flagship Marketing since 1993. She serves as the accounting specialist for Flagship, and maintains thorough relationships with our accounts' accounting departments, ensuring our vendors are paid in a timely manner and working through the inevitable accounting issues that arise. Virginia also manages the monthly MDF accrual programs for our various vendors and accounts.

Becky Zimmerman - A Tarleton State University, Stephenville, TX graduate, Becky has been providing excellent customer service to our customers and vendors since 1995. She provides first-line support on all Wal-Mart business and is RetaiLink proficient.

Kristen Pyle - Customer Service Representative Kristen Pyle is a graduate of Stephen F. Austin University, Nacagdoches, TX. She has been on the Flagship team for the past three years and is known for her cheerful and thorough approach to business.